Refund policy

SUBSCRIPTION ITEMS
We have a 30-day return policy for Subscription items. You have 30 days after receiving your item to request a return, provided it's unworn, unused, and in its original condition.

CORE COLLECTION (PRINT ON DEMAND)
Our Core Collection products are printed to order by our print-on-demand partner, specifically for your order, so we'd ask you to double check sizing before you buy. That said, you're still covered by your right to cancel below, as long as the item comes back unworn and unused. We only offer free replacements outside of that for items that arrive damaged or with manufacturing defects.

YOUR RIGHT TO CANCEL (UK CONSUMER CONTRACTS REGULATIONS 2013)
If you're a consumer buying online, you have a legal right to cancel your order within 14 days of receiving it, for any reason and without needing to give a justification. This applies to Subscription and Core Collection items alike. To cancel, contact us at hello@tbmc.shop within that 14-day window. Once you've told us you're cancelling, you have a further 14 days to send the item back to us, unworn, unused, with tags attached. We'll refund you, including standard delivery costs, within 14 days of getting the item back, or of you providing proof you've sent it, whichever is earlier. You'll need to cover the cost of returning it unless it arrived faulty or not as described.

HOW TO START A RETURN
To start a return or cancellation, contact us at hello@tbmc.shop and we'll confirm the next steps, including where to send the item back.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions
We cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
We don't offer direct exchanges. If you need a different size or design, return your original item under the cancellation right above, then place a new order for the one you want.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@tbmc.shop.